LUBBOCK, TX - A Lubbock couple have lived in the same home for nearly 30-years.
But, even with Marsha Sharp Freeway just a few hundred feet away they recently experienced a problem they never expected.
"He started parking food trucks over in the parking lot behind my house which is an empty lot. It's carrying sound all the way through into my house," explained Julia Kayes.
Kayes is talking about the noise coming from a generator powering a food truck parked in an empty lot behind her home.
"It's like fingernails on a chalkboard, just constantly all day long," Kayes said.
Kayes says it's also frustrating because she spends a lot of time outdoors with her grandchildren.
But, she is not the only one who has noticed the noise.
"We can hear it, we can hear the truck machine going, we can hear them talking, we can hear them throwing things, everything. It's not just little things, it's everything,” said Nicole Smith who lives just next door.
"He runs and runs from two to three in the afternoon, sometimes before noon, until 9 or 10 o'clock at night," said Kayes.
But, both agree that they would like it to be a little quieter.
That's why we looked into the section of the city ordinance adopted in November of 2014 pertaining to Food Trucks.
There we found under article 8.19 section 006 which states that “no noise which is loud or noxious shall project from the mobile unit.”
It's an issue we took to the city council.
"If the noise is certainly a problem and they can hear it, and what I can understand is that they can hear it in their home, and if it is that loud and it is that big of a problem, I would call the police and have them come check it," said District 5 Councilwoman Karen Gibson.
But, we didn't stop there.
We also took the issue and our questions to the city code enforcement division.
There we finally got some answers on what folks can do in this type of situation.
"First and foremost, call the city so that we can get it in the system as a complaint and go out and check it....Again, if we can find a violation, it's in the ordinance, if we find a violation it can be a class C misdemeanor. If they don't correct it they can receive a citation for it," said Stuart Walker, Supervisor of the Lubbock City Code Enforcement Division.
"If, that racket is pervasive then we can cite the food truck and they would have to come up with some type of other alternative, either a quieter generator or a muffler type system like that. That is what has happened in the past," said Walker.
After several weeks of asking the city, an inspector finally visited the food truck and determined that the truck was not violating the city ordinance and would not receive a citation.
The owner of the truck declined to go on camera for an interview.
However, he mentioned that even though he is within his legal boundaries, he went ahead and purchased a sound barrier for the generator in hopes it will help with the noise.
If you have a similar issue like this Walker said you can contact the City of Lubbock Code Enforcement Office by calling 3-1-1 or 906-775-300.
If you have a problem that you would like help resolving you can also email it to firstname.lastname@example.org.
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