LUBBOCK, TX -- On Thursday Lana Bear Moore, who is running for the District 1 seat on City Council, spoke of her concerns with Lubbock Power and Light in front of LP&L's administrative building on 13th Street and Avenue L.
Moore said that if elected she would reduce LP&L's fees due to the trouble lower income residents are having in affording them.
“As a council member I will work to abolish once and for all the $30 payment plan and will push for a $55 cap on all reconnect fees,” Moore said.
Another concern Moore said she had was the time LP&L gives to those that are having their utilities disconnected due to failure to pay. Moore said LP&L should put into place a five-day period between the time a disconnect notice is sent and the time the actual disconnection of the service takes place.
This was put into place during a test trial last summer, Moore said, and resulted in a 50% reduction in the disconnection of utilities.
Moore said the way LP&L trains and hires customer service representatives could also use some fine tuning. More comprehensive training to encourage compassion as well as hiring more representatives to reduce wait times are some solutions she said.
Moore will be running against Councilman Victor Hernandez and Frank Gutierrez for city council on May 10.
Copyright 2015 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.