LP&L Customer Woes: June Underbill Amount Added to November Bill

Customers unhappy about having to pay for LP&L underbilling error from June.
LP&L has started collecting from customers who the company says were underbilled back in June, due to a computer glitch.

We have heard from several unhappy LP&L customers and one local business owner reached out to us and tells us LP&L should have taken responsibility for their mistake.

Deborah O'Connor, a local business woman in Lubbock says they handled everything unprofessionally.

She tells us she would never go back and bill one of her customers for a mistake that she made.

But, LP&L says this was a matter of being fair to everyone.

LP&L tells us the underbilling added up to almost $3 million and by not adding the amount until November, they say it saves money because the winter billing cycle is the least expensive.

LP&L says this will show up on November bills and customers will have two options to pay, all at once or over a six month period.

They tell us they are trying their best to keep customers as informed as possible.
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