We have heard from several unhappy LP&L customers and one local business owner reached out to us and tells us LP&L should have taken responsibility for their mistake.
Deborah O'Connor, a local business woman in Lubbock says they handled everything unprofessionally.
She tells us she would never go back and bill one of her customers for a mistake that she made.
But, LP&L says this was a matter of being fair to everyone.
LP&L tells us the underbilling added up to almost $3 million and by not adding the amount until November, they say it saves money because the winter billing cycle is the least expensive.
LP&L says this will show up on November bills and customers will have two options to pay, all at once or over a six month period.
They tell us they are trying their best to keep customers as informed as possible.