"Lubbock Power & Light has just been made aware of people falsely claiming to be LP&L employees or third party collection agencies in attempts to trick customers into making payments over the phone for the under-billing issue that took place in June.
The scam involves a live caller telling customers they must pay over the phone the amount owed on previous electric bills.
LP&L contacted local law enforcement after learning of the scam and is working with the Lubbock Police Department, which is handling the case.
"We take very seriously any attempt to defraud our customers," said Matt Rose, LP&L spokesperson. "We do all that we can to prevent it from happening and will assist law enforcement to catch and prosecute anyone who scams our customers."
LP&L wants its customers to be aware of utility procedures in order to protect themselves from fraud. This week, LP&L began sending out automated calls to inform customers in the first ten billing cycles of exactly how much the June billing system error affected them and how that amount will be reflected on their November 2013 electric bill. This official automated call from LP&L does not come from a live caller. It is a pre-recorded message with the customers' affected amount inserted.
The scam phone calls made by people claiming to be LP&L employees involves a live caller and asks for direct payment over the phone. Customers should know there will never be an instance where a live LP&L employee contacts a customer and asks for payment of a bill right then and there over the phone. If an LP&L customer receives a phone call asking for payment in that manner, do not pay.
Customers should try to get as much information about the caller as possible, including the phone number from which he or she is calling by caller ID, and immediately call LP&L at 806-775-2509 between 8 a.m. and 5 p.m. Monday through Friday, or local law enforcement as soon as possible."