Lubbock to restart disconnection of electric, water for non-payment

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(Photo provided by the City of Lubbock)

LUBBOCK, Texas — City of Lubbock Utilities announced Friday it would resume normal business operations the week of September 19. This will include disconnections of service for non-payment.

Disconnections were temporarily halted for the summer season after a new billing and customer information system was implemented early 2021.

Lubbock Utilities said customers with an overdue account balance will be subject to disconnections if they have not paid their bill or established a payment plan.

Read the release by the City of Lubbock below:

Starting next week, City of Lubbock Utilities will resume normal business operations including disconnection of service for non-payment. The return to normal business operations comes after halting disconnections of utility service for non-payment for the entire summer season following the implementation of a new billing and customer information system earlier this year.

In resuming normal operations, customers with an overdue account balance may be subject to disconnect if they have not paid their bill or established a payment arrangement. City of Lubbock Utilities encourages all customers with an overdue balance to utilize one of the many available payment options or contact Customer Service to set up a payment plan or to learn more about other payment assistance options.

Customers can contact City of Lubbock Utilities Customer Service by emailing CustomerFirst@CityofLubbockUtilities.com or calling 806-775-2509. A full list of payment options is located here: https://www.cityoflubbockutilities.com/payment-options/ways-to-pay. Please have your account number available so customer service representatives can best assist you.

City of Lubbock Utilities manages customer service and billing for City of Lubbock water, waste water, stormwater and solid waste utilities and Lubbock Power & Light electric service.

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